VENVY LAB — Shipping Policy
Effective Date: June 27, 2026
Thank you for shopping with Venvy Lab.
This Shipping Policy explains how physical orders are processed, shipped, and delivered. If you have any questions, please contact us at support@venvylab.com.
1. Digital Products
Digital products are delivered electronically and do not require shipping.
You’ll receive access to your purchase immediately after checkout unless otherwise noted on the product page.
2. Physical Products
Most physical orders are prepared and shipped within 3–5 business days.
Some products may require additional processing time. If so, any extended production or shipping estimates will be noted on the product page before purchase.
Please note that processing time is separate from carrier transit time.
3. Shipping Methods & Delivery
Shipping options and rates are calculated during checkout.
Once your order ships, you’ll receive a shipping confirmation email with tracking information (when available).
Delivery times vary depending on:
- your location
- the shipping method selected
- carrier processing
- weather and other circumstances outside our control
All delivery dates are estimates and cannot be guaranteed.
4. Shipping Rates
Shipping costs are calculated at checkout based on your order and destination.
Any free shipping promotions will be clearly noted on the applicable product page.
5. Shipping Locations
At this time:
- Physical products ship within the United States only.
- Digital products are available worldwide.
We do not currently offer international shipping for physical products.
6. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, please contact us as soon as possible. We’ll do our best to update the address before your order ships.
Once an order has shipped, we cannot guarantee that the shipping address can be changed.
Orders shipped to an incorrect address provided by the customer are not eligible for a refund.
7. Lost or Delayed Packages
If your package appears to be lost or has been significantly delayed, please contact us.
We’ll work with the shipping carrier to investigate and determine the best resolution.
Please note that carrier delays alone do not qualify for refunds.
8. Multiple Shipments
Some orders may arrive in more than one package.
This can happen when products are prepared or shipped separately, or when items become available at different times.
If your order ships in multiple packages, you’ll receive tracking information for each shipment (when available).
9. Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We’ll do our best to accommodate your request before your order enters processing or ships. Once production or shipment has begun, we may no longer be able to make changes.
Please note that digital product orders cannot be canceled after delivery.
10. Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please refer to our Refunds, Returns & Replacements Policy for instructions on requesting assistance.
11. Contact Us
If you have any questions about shipping or your order, please contact us at: