FAQ
Questions about shopping, shipping, downloads, and everything else.
Shopping
Venvy Lab is an independent publisher creating thoughtful books, beautiful mail, digital downloads, and other analog-inspired products.
Everything we make is designed to help people reconnect with curiosity, beauty, and the slower parts of everyday life.
Venvy Lab offers both physical and digital products.
Physical products include things like books, stationery, collectible Venvylets™, and monthly Venvy Mail Club editions.
Digital products include printable downloads, guides, and other resources delivered instantly after purchase.
Each product page clearly indicates whether you’re purchasing a physical item or a digital download.
Yes. Many of our physical products are produced in small quantities or assembled by hand. Because of that, some collections may sell out and not return exactly as they were.
Sometimes.
Some products are permanent, while others are seasonal or limited editions.
If something you love disappears, there’s always a chance another interesting idea is already on the workbench.
Shipping
At the moment, physical products ship within the United States only.
Digital downloads are available worldwide.
Shipping costs are calculated during checkout based on your order and destination.
Any free shipping promotions will always be clearly noted on the product page.
If your item is in stock, most orders ship within 3–5 business days.
Some handmade or small-batch products may take a little longer. If a product has an extended processing time, it’ll be listed on that product’s page before you purchase.
Usually.
If your order includes products with different processing times, we may ship them separately so you don’t have to wait for everything at once.
If that happens, there’s no additional shipping charge to you.
Digital Downloads
After checkout, you’ll receive an email with your download link, and it’ll also be available from your account if you created one.
Yes.
If you created an account, your downloads will remain available there.
If you have trouble accessing a purchase, just send us an email and we’ll help.
Digital products are licensed for personal use only.
Please don’t share, redistribute, upload, or resell them.
If you know someone who’d enjoy them, we’d love for you to send them our way instead.
Returns & Replacements
Because digital products are delivered immediately, all digital sales are final.
If you accidentally purchased the same item twice or experience a technical problem accessing your files, please contact us within 7 days and we’ll make it right.
Because many Venvy Lab products are created in small batches or limited editions, we generally do not accept returns or exchanges for change-of-mind purchases.
If your order arrives damaged, defective, or we made a mistake, please contact us within 7 days of delivery and we’ll make it right.
If you have questions about a product before purchasing, we’re always happy to help.
We’re so sorry.
If your order arrives damaged, defective, incomplete, or incorrect or isn’t what you ordered, please email us at support@venvylab.com within 7 days of delivery with:
- your order number
- clear photos of the item
- photos of packaging (if applicable)
We’ll review the issue and, if appropriate, send a replacement or offer another solution at no additional cost.
First, check with household members, neighbors, or your local carrier.
If it still hasn’t turned up after a couple of days, send us a message. We’ll do everything we can to help determine what happened.
Venvy Mail Club
The Venvy Mail Club is a monthly subscription featuring thoughtfully designed physical mail centered around a new theme each month.
Each edition includes original paper goods, collectible Venvylets™, and other analog surprises created exclusively for members.
Yes.
If subscriptions are open, you can join at any time.
Orders placed after the monthly cutoff will begin with the following month’s edition.
Subscriptions renew automatically on the 1st of each month.
You’ll receive an email confirmation whenever your renewal is processed.
Yes.
You can manage or cancel your subscription through your account before your next renewal date.
Accounts
No.
You’re welcome to check out as a guest.
Creating an account simply makes it easier to view your order history, access digital downloads, and manage future purchases.
Payments
Payments are securely processed through Stripe.
Available payment methods are shown during checkout.
Venvy Lab never stores your full payment information.
Contact us as soon as possible.
If your order hasn’t shipped yet, we’ll do our best to update the address before it leaves.
Once a package has been shipped, we can’t guarantee address changes.
Other Questions
The easiest way to reach us is by email:
📧 support@venvylab.com
We do our best to respond within 1–2 business days.
Occasionally.
If we recommend a product using an affiliate link, we’ll always disclose it clearly. We only recommend products we genuinely enjoy or believe are useful.
We’re always happy to help.
If you can’t find what you’re looking for here, send us an email and we’ll get back to you as soon as we can.