VENVY LAB — Refunds, Returns & Replacements Policy
Effective Date: June 27, 2026
Thank you for supporting Venvy Lab.
As an independent publisher, many of our products are created in small batches or as limited editions. Please review the following policy before placing your order.
If you have any questions, we’re always happy to help at support@venvylab.com.
1. Digital Products
Because digital products are delivered immediately after purchase, all digital sales are final.
We do not offer refunds, returns, or exchanges for digital products.
Exceptions
We’re happy to help if:
- you accidentally purchased the same digital product more than once, or
- you’re unable to access your purchased files due to a technical issue.
Please contact support@venvylab.com within 7 days of purchase, and we’ll work with you to resolve the issue.
2. Physical Products
Because many Venvy Lab products are created in small batches or limited editions, we generally do not accept returns or exchanges for change-of-mind purchases.
This includes situations such as:
- Ordering the wrong item
- Changing your mind after purchase
- Deciding the product isn’t what you expected after delivery
If you have questions about a product before purchasing, we’re always happy to help.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- your order number
- photos of the item
- photos of the packaging (if applicable)
We’ll review the issue and work with you to provide an appropriate solution, which may include a replacement, store credit, or a refund if a replacement isn’t available.
4. Lost Packages
If your package appears to be lost during shipment, please contact us.
We’ll work with the shipping carrier to investigate and determine the best resolution.
Please note that carrier delays alone do not qualify for a refund.
5. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, please contact us as soon as possible. We’ll do our best to update the address before the order ships.
Once an order has shipped, we cannot guarantee that the shipping address can be changed.
Orders shipped to an incorrect address provided by the customer are not eligible for a refund.
6. Contact Us
If you have any questions about this policy or need assistance with an order, please contact us: